Top 8 Key Performance Indicators (KPIs) Monitored by BI Managed Services Providers
Business Intelligence (BI) is essential for organizations aiming to make data-driven decisions, improve efficiency, and drive growth. BI managed services providers (MSPs) play a crucial role in ensuring that BI systems are well-maintained, optimized, and delivering valuable insights. To achieve this, these providers monitor various Key Performance Indicators (KPIs) to assess the effectiveness and efficiency of their services. In this blog, we'll delve into the top 8 KPIs commonly monitored by BI managed services providers, exploring their importance and impact on business performance. 1. System Uptime and Availability Definition: System uptime and availability measure the percentage of time that the BI systems are operational and accessible to users. Importance: System uptime is critical because it directly affects the availability of BI tools and data for decision-making. High uptime ensures that users can consistently access the data they need, which is essential for timely and